Effective Date: January 1, 2026
Welcome to ZENYA. These Terms and Conditions (“Terms”, “Terms and Conditions”, or “Agreement”) govern your access to and use of the ZENYA website and your purchase of products through our online store.
By accessing, browsing, or purchasing from our website, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions and our Privacy Policy.
If you do not agree with any part of these Terms, please do not use our website or place an order with ZENYA.
For the purposes of these Terms, “you,” “your,” “Customer,” “Buyer,” or “End User” refers to any person accessing or purchasing from our website. “ZENYA,” “we,” “us,” or “our” refers to the ZENYA online store.
Use of Our Website
ZENYA provides an online platform where customers can browse and purchase clothing, accessories, and other fashion products offered through our website.
You agree to use our website only for lawful purposes and in a manner that does not violate these Terms or applicable laws and regulations.
You must not:
- Use our website for fraudulent or unlawful purposes.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with the security or operation of our website.
- Copy, reproduce, distribute, or commercially use our website content without our written permission.
- Provide false, misleading, or inaccurate information when placing an order.
ZENYA reserves the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
Product Information
We make every reasonable effort to ensure that product descriptions, images, prices, sizes, colours, and other information displayed on our website are accurate.
However, slight variations may occur due to lighting, photography, screen settings, or the nature of the product and its fabric.
Product availability is subject to change without prior notice.
If a product becomes unavailable after you place an order, we will contact you and provide the appropriate next steps.
Pricing
All product prices displayed on the ZENYA website are listed in Pakistani Rupees (PKR) unless otherwise stated.
ZENYA reserves the right to change product prices, promotions, discounts, or offers at any time without prior notice.
However, once an order has been successfully placed and confirmed, the price applicable to that order will generally be the price displayed at the time of purchase.
Promotional offers may be subject to additional terms, conditions, availability, and specified time periods.
Placing an Order
To place an order through ZENYA:
- Select the product you wish to purchase.
- Select your preferred size or available option.
- Add the item to your shopping cart.
- Proceed to checkout.
- Enter your required delivery and contact information.
- Select your preferred payment method.
- Review your order carefully.
- Confirm and place your order.
By placing an order, you are making an offer to purchase the selected products in accordance with these Terms and Conditions.
After your order is successfully placed, you will receive an order confirmation through the contact information provided during checkout.
ZENYA reserves the right to cancel or refuse an order where necessary, including in cases of suspected fraudulent activity, inaccurate information, product unavailability, pricing errors, or other circumstances that may prevent us from fulfilling the order.
Customer Information
You are responsible for providing accurate and complete information when placing an order. This includes your:
- Full name
- Phone number
- Email address
- Delivery address
- Payment information, where applicable
ZENYA will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.
Payment Methods
ZENYA may offer multiple payment options, including:
- Cash on Delivery (COD)
- Online payment using eligible debit or credit cards
Available payment methods may vary depending on your location and will be displayed at checkout.
For Cash on Delivery orders, payment must be made to the courier at the time of delivery.
For prepaid orders, payment must be successfully completed before the order can be processed and dispatched.
Delivery
ZENYA currently operates as an online-only store and delivers orders within Pakistan where courier coverage is available.
Delivery charges and estimated delivery times will be communicated during the checkout process or through your order confirmation.
Delivery times may vary depending on your location, courier availability, public holidays, weather conditions, high order volumes, or other circumstances beyond our reasonable control.
Once an order has been handed over to the courier, delivery is subject to the courier’s terms and delivery schedule.
Order Cancellation
If you wish to cancel your order, please contact ZENYA Customer Support as soon as possible after placing the order.
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
ZENYA reserves the right to cancel an order where necessary, including due to product availability, incorrect pricing, suspected fraudulent activity, incomplete customer information, or delivery-related issues.
Exchanges & Returns
Our exchange and return policies are governed by the ZENYA Exchange & Return Policy published on our website.
For online purchases, eligible exchange requests must be submitted within the specified period after delivery.
Unless otherwise stated:
- Items must be unused and in their original condition.
- Original tags and packaging must remain attached and intact.
- Worn, washed, altered, damaged, stained, or otherwise used items may not be accepted.
- Sale and promotional items may be subject to separate exchange restrictions.
- Items that do not meet our eligibility requirements may be refused.
Please review our Exchange & Return Policy before placing your order.
Defective or Incorrect Items
ZENYA takes reasonable measures to ensure that orders are checked before dispatch.
If you receive a product that is defective, damaged, or different from the product you ordered, please contact our Customer Support team as soon as possible with your order number and relevant photographs or videos.
We will review the issue and, where applicable, provide an appropriate resolution in accordance with our exchange and return policy.
Promotions & Discounts
ZENYA may occasionally offer promotional codes, discounts, sales, or other special offers.
Promotions may have specific conditions, expiry dates, minimum purchase requirements, product exclusions, or other restrictions.
Unless explicitly stated otherwise, promotional offers cannot be combined with other discounts or offers.
ZENYA reserves the right to modify, suspend, or end a promotional offer at any time.
Intellectual Property
All content available on the ZENYA website, including but not limited to:
- Brand name and logo
- Product photographs
- Website designs
- Graphics
- Text
- Product descriptions
- Images
- Videos
- Other visual and written content
is owned by or licensed to ZENYA and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially use any ZENYA content without our prior written permission.
Third-Party Services
ZENYA may use third-party service providers to help operate our online store, process payments, deliver orders, provide website functionality, or support other business operations.
These third-party providers may have access to limited information where necessary to perform their services.
Their use of your information may also be subject to their own terms and privacy policies.
Website Availability
We aim to keep the ZENYA website available and functioning properly at all times. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.
We may temporarily suspend or restrict access to the website for maintenance, updates, technical issues, security reasons, or other circumstances.
Limitation of Liability
To the extent permitted by applicable law, ZENYA will not be responsible for losses or delays resulting from circumstances beyond our reasonable control, including courier delays, technical failures, payment-provider issues, natural events, or other unforeseen circumstances.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
Changes to These Terms
ZENYA reserves the right to update or modify these Terms and Conditions from time to time.
Any updated version will be published on this page with a revised effective date.
Your continued use of the ZENYA website or placement of an order after changes have been published constitutes acceptance of the updated Terms and Conditions.
We encourage you to review this page periodically.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan.
Any disputes relating to these Terms or your use of the ZENYA website shall be subject to the applicable jurisdiction of Pakistan.
Contact Us
If you have any questions regarding these Terms and Conditions, your order, or any of our policies, please contact ZENYA Customer Support through the contact details provided on our website.
ZENYA
Shop # 93, 1st Floor, The Central Mall, Saddar, Karachi South Saddar Town
Karachi, Pakistan
Email: wearzenyapk@gmail.com