We want you to love what you ordered. If something isn't quite right, here's how returns and exchanges work at Zenya.
Return & exchange window
You may request a return or exchange within 7 days of receiving your order. Requests made after this window can't be accepted.
Condition of items
- Items must be unworn, unwashed and undamaged
- Original tags must still be attached
- Items must be returned in their original packaging
Items that are sold as final sale, or that show signs of wear, cannot be returned or exchanged.
How to request a return or exchange
- Email us at wearzenyapk@gmail.com with your order number and the reason for your return or exchange
- We'll confirm your request and share the return instructions
- Once we receive and inspect the item, we'll process your exchange or refund
Refunds
Approved refunds are issued to your original payment method (or as store credit, if you prefer) within 5–7 business days of us receiving the returned item.
Exchanges
Need a different size or colour? Let us know in your return request and we'll ship the replacement as soon as the original item is received, subject to availability.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect, in which case we'll cover the cost.
Questions? Reach out any time at wearzenyapk@gmail.com.