Effective Date: January 1, 2026
At ZENYA, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website and use our services (collectively referred to as the “Services”).
By using our Services, you acknowledge and agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order with ZENYA, we may collect personal information that you voluntarily provide to us, including:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase details
- Payment and transaction information
- Any information you provide when contacting our customer support
We may also automatically collect certain information when you browse our website, such as your device type, browser, IP address, website activity, and other technical information. This information helps us improve our website and provide you with a better shopping experience.
How We Use Your Information
ZENYA may use the information we collect to:
- Process, confirm, and deliver your orders
- Process payments and transactions
- Communicate with you regarding your orders
- Provide customer service and respond to inquiries
- Manage exchanges, returns, and refunds
- Improve our products, website, and Services
- Personalize your shopping experience
- Send promotional offers, updates, and marketing communications where permitted
- Analyze customer preferences, website usage, and shopping trends
- Detect and prevent fraudulent or unauthorized activity
- Comply with applicable legal and regulatory requirements
You may opt out of marketing communications from us at any time by following the unsubscribe instructions included in our communications or by contacting us directly.
Sharing of Information
ZENYA does not sell or exchange your personal information for monetary consideration.
However, we may share limited personal information with trusted third parties when necessary to operate our business and provide our Services.
Service Providers
We may work with trusted third-party service providers, including payment processors, courier and delivery companies, website service providers, and other business partners who assist us in fulfilling orders and operating our online store.
These parties only receive the information reasonably necessary to perform their services and are expected to handle your information responsibly.
Legal Requirements
We may disclose your personal information when required to do so by applicable law, regulation, legal process, or governmental authority.
We may also disclose information where reasonably necessary to protect the rights, property, safety, or security of ZENYA, our customers, or others.
Data Security
ZENYA takes reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.
Your Choices and Rights
Depending on applicable laws, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information where applicable
- Opt out of receiving promotional or marketing communications
- Contact us with questions or concerns regarding how your information is handled
To exercise any applicable rights or request further information, please contact ZENYA Customer Support using the contact details provided on our website.
Children's Privacy
Our Services are not intended for children under the age of 16.
We do not knowingly collect personal information from children under this age. If you believe that a child has provided us with personal information, please contact us so that we can review the information and take appropriate steps where required.
Business Transfers
If ZENYA undergoes a merger, acquisition, restructuring, sale of assets, or other change in ownership or control, personal information held by us may be transferred to the relevant successor or acquiring entity as part of that transaction.
Any such transfer will be handled in accordance with applicable laws and this Privacy Policy, where required.
Changes to This Privacy Policy
ZENYA may update this Privacy Policy from time to time to reflect changes to our business practices, Services, or applicable legal requirements.
Any updates will be posted on this page with a revised Effective Date. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
ZENYA
Shop # 93, 1st Floor, The Central Mall, Saddar, Karachi South Saddar Town
Karachi, Pakistan
Email: wearzenyapk@gmail.com